FAQ

Shown below are your frequently asked questions and our Rental Policies as outlined in our Client Agreement. Should you wish to see our full Client Agreement prior to booking rentals or services with us, send us a message or call us at (815)520-5130, as we’d be happy to answer any questions you might have.

Do you do more than event rentals?
What kind of events can you do?
If I know what I want, can I just get the rental?

Of course! We work a lot like a typical rental company, just with way cooler stuff. Once you have your date and venue picked out it’s time to contact us. If you already know what you’re looking for than submit a wishlist online and we will check availability and get back to you with a quote. It’s easy to lock everything down with an online payment and E-signed rental agreement. If you need help pulling some ideas together get on our calendar for a complimentary design consultation over the phone

How far do you deliver?

We are based in the Chicagoland area. We will deliver to the  Chicagoland area, Norther Illinois, and Southern Wisconsin.  Delivery will be included in your proposal and is based on how much you’ve rented, where your event is, venue restrictions, and the time of drop off and pick up. Check out more on our delivery options  here

Can I request a refund?
Can the rentals be used outdoors?
Can I change my order after signing contract?
What if something gets lost or damaged?
What if I can’t find what I am looking for in your inventory?
Do you make custom items?
Do you collaborate on styled shoots?
What are your rental policies?

Want to get to the nitty gritty? You can find all of our rental policies if you {click here}.