Reservations

  • All reservations require a 50% non-refundable retainer, signed rental agreement, and a non-refundable “picture perfect guarantee” fee equal to 10% of your rental order.
  • All rentals must be finalized at least 30 days prior to the event date with payment in full.
  • Anything rented less than 30 days prior to the event requires full payment.
  • In the event the reservation is cancelled prior to 30 days you will forfeit the non-refundable 50% retainer. If the cancellation is within 30 days of the event you are responsible for 100% of the rental agreement.
  • A proposal does not guarantee the availability of any items on your proposal until payment is received.
  • Payments shall be accepted by cash, check, Visa, MasterCard, Discover, or American Express.

Changes and Cancellations

  • Items may be swapped for other items of equal or greater value. An additional deposit may be required.
  • If any changes occur, the invoice is revised and requires client signature for approval.
  •  Any cancelled item(s) will result in a loss of deposit paid on those specific item(s). Deposit will NOT be applied towards the final balance due.
  • If reservation is cancelled within 30 days of the agreed upon event date no refund of deposit or final payment shall be given.
  • Items may be added up until a week prior to your event date. An additional deposit/payment may be required.

Rental Period

  • Our rates are assessed “per event”, which we consider to be a maximum on 72 hours. This allows for delivery and set up the day before the event, a full day for the event, and a day for take down and pick up. We do offer same day drop off and pick up if needed.
  • Any rental requests for an extended period of time (longer than 3 days) may be eligible for an extended rental discount.

Delivery

We are located in the Chicagoland area and deliver anywhere in Chicago and Northern Illinois. Delivery will be included in your proposal and increases based on distance, load, crew size, and any venue restrictions. We offer 3 tiers of delivery to fit your needs. Please see details about each tier {here}.

Delivery fees include:

  • The time and labor involved in packing the delivery vehicle prior to your event;
  • Driving to your venue;
  • Delivering all rental items on your order;
  • Setting up all large furnishings and tables (attaching legs); installing backdrops;
  • Driving back to the EK warehouse;
  • Returning to your venue to pick up rental items at the end of your event;
  • Driving back to the EK warehouse;
  • Time and labor to unload the delivery vehicle and place items back into our warehouse.

Delivery charges do NOT include the following unless specifically noted in the proposal:

  • Set up;
  • Styling of small rental items such as tabletop décor;
  • Dismantling of your event.


Styling service and/or any on site setup/teardown must be reserved separately.

Delivery fees assume the rental items are being placed in one level area within 50 feet from the delivery vehicle.  Failure to notify us of delivery conditions may result in additional delivery fees including:

  • Delivery or pick-up of orders that are further than 50 feet from the delivery vehicle;
  • Delivery involves carrying items up or down stairs;
  • Delivery or pickups made outside our regular business hours of 8:00am to 7:00pm.


Other important delivery policies:

  • We require a 2-hour window of time to deliver items and a 1-hour window of time to arrive for pickups.
  • No guests seated in chairs, sofas, or benches;
  • Any deliveries and/or pickups requiring a smaller window of time including an exact arrival time are subject to a $50 fee.
  • Tables fully wiped down and clear of all flowers, décor, linens, glassware, china, and flatware.
  • Smaller rental items MUST be packed in their original packing and gathered in one location.
  • If an event space is not ready for delivery or your event runs over time and rental items are not ready for pickup at the agreed upon time, your credit card will be charged $75 for each 15 minutes of waiting time.
  • Your venue is unattended and no one is available to sign for delivery;
  • If a delivery and/or pickup attempt is made within the allotted time but we are unable to access your venue or an onsite contact, additional delivery fees equal to 50% of your delivery fee will be assessed in cases where we need to return for a 2nd delivery/pickup. This includes:
  • Venue doors are locked/not accessible;
  • Rental items are not found/not in one central location.
  • Additionally, rental items will NOT be delivered to an outdoor location to be left in the rain. A backup rain plan such as a tent or other covered/indoor area must be established in advance. Wander reserves the right to cancel the delivery without prior notice should an adequate location not be available.

If any of the above procedures are not followed, your credit card on file will be charged accordingly.

Use of Rentals Outdoors

Events EnKapsulated rentals may be used outdoors in uncovered, open spaces as long as there is no chance of inclement weather.

  • Rentals may NOT be left outdoors overnight no matter what the forecast calls for.
  • We do require all clients to have a backup rain plan in place to ensure a smooth event and to protect our vintage and one of a kind rentals.
  • Backup rain plans may include: a tent with walls (and/or flooring depending on the items rented) or an indoor space.
  • Rental items will NOT be delivered to an outdoor location to be left in the rain.
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Styled Shoots

We love to participate in styled shoots, but due to the number of requests and the wear and tear on our items we have implemented some policies surrounding styled shoots.

  • A 50% restocking fee (50% of rental rate) will be charged on all orders. This allows us to pay our employees for pulling, prepping, cleaning, and restocking items. As well as covers the wear and tear on the items being used.
  • An electronically signed Styled Shoot agreement is required.
  • All items must be picked up and returned to us with proper transportation (ie: a fully enclosed vehicle if transporting any furniture).
  • We are to have access to both web and high resolution images no greater than 2 months (60 days) after the shoot takes place, regardless of whether or not it’s been published. So we receive images in a timely manner.
  • We must be the only specialty/eclectic rental company involved in the shoot (major party rental companies are excluded).
  • 3 detailed shots both without and/or with a model are requested for each Wander item used.
  • Proper credit is required for any photo used showcasing our pieces via social media/blog post. This may be in the form of a link back to our website or tag via social media (ie: Facebook/Instagram)
  • To fulfill your styled shoot request, simply send us a message with the specifics of your shoot including a list of items you are interested in.